Customer Satisfaction Questionnaire
In the course of continuous improvement of our products and services, as well as customer satisfaction, we invite you to share your opinions by completing the questionnaire below.

Your contribution is valuable as it not only allows us to recognize your satisfaction but also helps us identify possible improvement prospects for your service.

This Questionnaire was filled in by*

with the position/title*

for the Company*

1.What products do you procure from ALUMINCO?

Choose
Architectural Products
Industrial Products
Panel/Open Air
Outdoor Living

2.How long have you been collaborating with the company ALUMINCO S.A.?

Choose
Less than one year
From one to three years
From three to five years
More than five years

3.How would you generally evaluate your collaboration with the company ALUMINCO S.A.?

Choose
Excellent
Very good
Good
Moderate
Insufficient
4.How important the following criteria are to you?

Product Quality

Choose
Very Important
Moderately Important
Slightly Important

Customer Service

Choose
Very Important
Moderately Important
Slightly Important

Product Price

Choose
Very Important
Moderately Important
Slightly Important

Product Innovation

Choose
Very Important
Moderately Important
Slightly Important

Flexibility in options

Choose
Very Important
Moderately Important
Slightly Important

5.Which do you think are the main advantages of our company, in comparison with our competitors?

Choose
ALUMINCO's high quality of products
ALUMINCOS's constant innovation
ALUMINCO's exceptional balance between price and quality
ALUMINCO's flexibility in finding solutions is your major advantage
6.To what degree are you satisfied regarding the following?

Communication ease and information completeness

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Collaboration with your regional sales representative

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Promptness in problem resolution

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Support in technical issues

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Briefing/Training in new products

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Response in urgent requests

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Deliveries on agreed-upon time

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied

Order completeness

Choose
Very satisfied
Satisfied
Moderate satisfied
Slightly satisfied
Not satisfied
7.How woud you evaluate our claims procedure redarding the following?

Response Time:

Choose
Quick response to complaints.
Appropriate response time with a constructive attitude.
Slow response or lack of response.

Problem solving:

Choose
Excellent problem resolution.
Problem resolution, but without sufficient explanation.
Inadequate problem resolution or insufficient response.

Communication:

Choose
Understanding and open communication regarding the process.
Adequate communication but without additional explanations.
Inadequate communication.
8.Customer Opinion

Do you have any specific observation or comment you would like to share regarding the improvement of our products/services?
This additional information will help us further understand areas that may need improvement in the operation of our business.