ALUMINCO QUESTIONS EN – ALUMINCO CONTACTS

SERVICES AND PRODUCTS EVALUATION QUESTIONNAIRE

In the course of continuous improvement of our products and services, as well as customer satisfaction, we invite you to share your opinions by completing the questionnaire below. Your contribution is valuable as it not only allows us to recognize your satisfaction but also helps us identify possible improvement prospects for your service.

Name

Company

What products do you procure from ALUMINCO?

Architectural Products

Outdoor Living

Panel/Open Air

Industrial Products

1. General

1.1 How would you generally evaluate your collaboration with the company ALUMINCO S.A.?^*

1.2 How long have you been collaborating with the company ALUMINCO S.A.?^*

1.3 What do you consider to be the main advantages of our company compared to our competitors?^*

I choose your company because of the high quality of products.

Continuous innovation makes you a preferred choice.

The balance of price and quality is excellent.

Flexibility in your solutions is a significant advantage.

1.4 To what extent do the following criteria matter to you?

Product Quality^*

Customer Service^*

Product Price^*

Product Innovation^*

Flexibility in options^*

2. Customer Service

What is your satisfaction level regarding the following?

2.1 Communication ease and information completeness^*

2.2 Collaboration with your regional sales representative^*

2.3 Promptness in problem resolution^*

2.4 Support for technical issues^*

2.5 Updates/Training on new products^*

2.6 Response to urgent requests

2.7 Deliveries on agreed-upon time

2.8 Order completeness

3. Product Quality

How would you evaluate the complaints management process regarding the following?

3.1 Response Time:^*

Quick response to complaints.

Appropriate response time with a constructive attitude.

Slow response or lack of response.

3.2 Problem Resolution: ^*

Excellent problem resolution.

Problem resolution, but without sufficient explanation.

Inadequate problem resolution or insufficient response.

3.3 Communication:^*

Understanding and open communication regarding the process.

Adequate communication but without additional explanations.

Inadequate communication.

4. Customer Opinion

Do you have any specific observation or comment you would like to share regarding the improvement of our products/services? This additional information will help us further understand areas that may need improvement in the operation of our business.